Intake Process

1.  What is the intake process like?

Intake is a 90-minute appointment during which a specially-trained therapist (Intake Coordinator) will go over our program in more detail. Our Intake Coordinator will discuss the clinical aspects of DBT treatment and answer any clinical questions you may have. Finally, the Intake Coordinator will conduct a private interview with the client to discuss background and treatment goals in order to recommend a therapist, a group, or both. Should you wish to engage in any level of our services, our Intake Coordinator will also review enrollment forms as needed.

Prospective clients who attend an intake are under no obligation to commit to any additional services at the time of the appointment.

2. Do I need to buy a workbook? 

No, the DBT Skills Training Handouts & Worksheets book we use during group will be provided to you at intake. If a client is enrolling in our RO-DBT group, a separate DBT Eastside workbook will be provided during your intake session.

3. What happens after my intake appointment?

If you have opted for GOLD STANDARD or for individual therapy, our Intake Coordinator will work on assigning you to a therapist on our team. Your new DBT Eastside therapist will contact you within 5 to 7 days to schedule your first appointment. On occasion, therapist assignment may be delayed, however, we will do our best to to assign you at the earliest possible time.

If you have opted for GOLD STANDARD or group therapy, our Intake Coordinator will have identified which group you should attend and when you may start attending.

THERAPIST assignment

1. What if I want to keep my own outside therapist?  

You may choose to enroll in a DBT Eastside group and see an outside therapist - though this means you are opting out of Gold Standard DBT and Phone Coaching. We require that your outside therapist fill out and return our Referral Form. All clients must continue with 1:1 therapy while participating in group; Parents / Affected Others are an exception to this policy.

2. What if I change my mind and decide that I want a DBT Eastside therapist after starting a DBT Eastside group? 

You may reach out to us via the Contact page or our mainline to request therapist assignment. Our team will do our best to have you assigned to a therapist within a reasonable period of time.

3. Can we pick our own therapist?

Our Intake Coordinators at DBT Eastside make every effort to match each incoming client with a therapist who they believe will be the best match – in expertise, personality and availability. If, after a few sessions, you determine that it is not a good fit, every effort will be made to accommodate you and find another therapist – subject to therapist availability.

4. Can I get the Gold Standard phone coaching if I don’t see a DBT Eastside therapist? 

Unfortunately, no. Clients, Parents / Affected Others may get phone coaching only if they are working with or formally consulting 1:1 with a DBT Eastside therapist and attending a DBT Eastside group.

5. What support do you provide for Parents / Affected Others?  

At DBT Eastside we recognize that Parents and Affected Others come in to our program with needs themselves, including how best to support their loved ones. Through our Parent / Affected Others DBT Skills Groups they have the opportunity to learn DBT skills and ask questions specific to their family’s needs – along with other families going through the same thing. In addition, Parents / Affected Others may reach out to their group leaders, who will refer them to a DBT Eastside therapist for 1:1 coaching.

6. What does the 1:1 Coaching for Parents, Families and Affected Others look like?  

Parents / Affected Others may request personalized 1:1 consultation or therapy from a trained DBT Eastside therapist – though NOT the therapist working with their child or loved one. At times this coaching may include family sessions done in collaboration with their child’s individual therapist.


1. How long is DBT Eastside’s group program?

The duration of your group commitment is based on the type of group you are enrolled in. The commitment duration for each group type is listed below:

  • DBT Skills Group - 1 year program

  • RO-DBT Skills Group - 30-weeks

  • Introduction to Mindfulness - 10 weeks

2. Can I attend a DBT Eastside group before I start meeting with my DBT Eastside therapist? 

No, you may not attend DBT Eastside group until you have had your intake appointment with our Intake Coordinator. Sometimes clients start in our program with an ambivalence to attending a DBT Eastside group. In that case, we recommend that those clients meet with their individual DBT therapist before they try their recommended DBT Eastside group.

3. Do I have to pick a specific group to attend, or can I change week-to-week? 

Based on client needs and scheduling, our Intake Coordinator will identify a group for you to attend. Should you experience a change in schedule, such as a new job or school schedule, you can contact our offices to request new group assignment, subject to availability.

4. What if I can’t attend my regular group this week?

If you are enrolled in our DBT Skills group, you may attend an alternate group held the same week as your missed group. If you typically attend a Tuesday adult group but miss it due to another engagement, you may elect to attend any of the other Adult DBT Skills groups offered that week.

For those in our RO-DBT or Mindfulness groups, if you are unable to attend group for that week, please contact your Group Leader to discuss what content you will be missing. No make-ups are available for these group types.

5. What if I recognize another clients participating in my DBT Eastside group?

All participants in any DBT Eastside group agree to maintain confidentiality.

6. Is it okay if I become friends with another group member? What if I am interested in dating another group member?

Clients in our groups do sometimes become friends, though DBT Eastside does not encourage it and we do not accept responsibility for interactions outside of your DBT Eastside group or outside the DBT Eastside offices, including the building hallways, lobby, and parking lot.

We strongly discourage dating between group members. If that occurs, one member of the couple will be required to switch groups.

7. What happens if I disclose something in group about suicidal ideation, abuse by an adult (if the client is a minor), or the desire to hurt others? 

In those cases, DBT Eastside will take action as needed, which may include disclosure to an inside or outside therapist, family member and / or other professionals, as required by law. DBT Eastside therapists are mandated reporters.

8. Can I continue to attend my DBT Eastside group after my contract ends? 

Yes, many clients continue to attend on a weekly or casual basis, subject to availability. Clients are not charged for “missed” groups after their contracts end and will instead continue under our pay-as-you-go plan.

9. Can I re-enroll in a DBT Eastside group if I decide to leave or was discharged / dropped from group? 

Possibly. You may work individually or with your DBT therapist to make a formal request to the DBT Eastside Board to re-enter your DBT Eastside group using the “DEAR MAN” format – all on a case-by-case basis.  A decision will be made within a 2-week period and the you and / or your therapist will be notified.

10. Do people ever get discharged / dropped from the DBT Skills Group program involuntarily? 

This seldomly happens; however, if a client is disruptive or not appropriate for a DBT Eastside group, they may be given “a vacation” for a period of time or discharged / dropped altogether from group attendance. In most cases this would happen after prior opportunities were given for behaviors to be modified. Clients are not charged for 4 “missed” groups in that instance.

11. Do you ever have snow days?

Yes. DBT Eastside follows the Bellevue School District snow-day schedule. If schools are cancelled within the Bellevue School District, DBT Eastside’s groups for that day are also cancelled. Should Bellevue School District have late start, DBT Eastside’s groups will take place as usual.

1. How do I get my loved one to attend a DBT Eastside group?

Anxiety, depression, OCD, ADHD, bipolar, and other such diagnoses can interfere with a client’s willingness to begin attending a DBT Eastside group. Sometimes it takes a “carrot” approach to convince a person to go: giving them something they want in exchange for attendance. Our Intake Coordinators can provide feedback on this and recommend other approaches that your teen may be receptive to.

2. I’m concerned that my teen will be exposed to others in their group who engage in high-risk behaviors.

It is a Group Rule at DBT Eastside that behaviors such as self-harm, substance use / abuse, suicidal ideation / gestures, and sexual activity are not discussed outwardly in group. Instead, we ask that all clients refer to these behaviors as “problem behaviors”. That said, if specific behaviors come up in group, they are addressed in a sensitive way by the group leaders, educating group members about the risks of those behaviors in a productive manner without shaming or condoning those behaviors.

3. Do BOTH parents have to go to the Parent DBT Skills Group? 

For clients 18-years and younger, it is mandatory that at least one parent / caregiver attend a Parent / Affected Other DBT Skills Group for 6 months.

For teen clients with more than one parent / caregiver involved in their care, it is highly recommended that all available parents / caregivers attend a Parent / Affected Others DBT Skills Group. Evidence has show that clients “get better, faster” when parents / caregivers attend group.

Two  adults (combination of parents, step-parents, parent's partner, or caregivers) may attend for under our $75 fee group fee. If you have a blended families with more parents / caregivers, please notify your Intake Coordinator and arrangements can be made.

4. My child is 18 or over – do I have to participate in the Parent / Affected Others Group? 

If your child is 18 or over AND not living with you, you will not be required to sign a contract to attend the DBT Parent / Affected Others groups; however, we strongly suggest that you consider it, as evidence has shown that clients “get better, faster” when parents attend groups.


1. How can I get a hold of your billing department?

Our Administrative / Billing team can be reached at 425.215.9074. Voicemails left with on our billing line will be returned within 24 to 48 hours.

2. Do you provide receipts and statements for insurance? 

DBT Eastside and therapists who are a part of DBT Eastside do not take insurance. Individual therapists require payment at the time of service. Group fees are typically charged within 3 days of group attendance and receipts are e-mailed to the e-mail provided during Intake.

Receipts provided for DBT therapists and / or DBT Eastside groups may be submitted to your insurance carrier for reimbursement, should your plan allow it.

If you would like to check with your insurance carrier to see if our services are reimbursable, please note we use the following CPT codes:

  • Intake: 90791

  • Individual Therapy: 90837

  • Group Therapy: 90853

3. I have lost my receipts. Can I get a new one?

If you cannot locate the receipt for your individual session, please contact you DBT therapist.

If you cannot locate the receipt for your DBT Eastide Group, please contact our Administrative / Billing team via e-mail or you may call us at 425.215.9074.

4. Am I required to pay for DBT Eastside groups missed due to illness, planned events, school commitments, or vacations? 

Yes, much like a gym membership, you are expected to pay for groups held any weeks that DBT Eastside holds groups. If you miss a group, you will be recorded as a “no show”. Several times a year DBT Eastside has scheduled vacation weeks. Please consult our Group Schedule for details. DBT Eastside may also cancel groups due to inclement weather and “no shows” are not assessed during those weeks.

Our policy has one exception: if a client moves to long-term, inpatient treatment (30 days+), their contract is put on hold and restarts should the client choose to return to our program. To ensure a hold is placed, the client or their parent / guardian should notify DBT Eastside immediately. We will need to know the inpatient treatment center and whether the client wishes to grant a Release of Information for us to share information with their new provider.

Unfortunately, we cannot accommodate short-term hospitalizations, camps, family vacations, sport / other activities, etc. as exceptions to our contract and four-miss policy.

5. What if I decide to quit group? 

Once you have missed four groups in a row, your contract will be ended and you will no longer be automatically charged for group. After that we will assume that you have dropped out of your DBT Eastside group and you will no longer be on contract. Your individual DBT therapist will evaluate on an individual basis if they will continue to work with you or discontinue the phone coaching benefit of Gold Standard DBT.

6. Do your rates change?

Rates for individual and group sessions are subject to change at anytime. Notification of any changes will be communicated to clients at the earliest possibly opportunity.